Payment, Invoicing & Refund Policy

Payments

New membership dues may be paid with Visa, MasterCard, Debit or cash. Cheques will not be accepted for new membership applications.

Cheques will not be accepted from persons/companies who have issued cheques to the CRRA in the past that have not cleared, regardless of the issue.

The CRRA accepts Visa, MasterCard, Debit and Cash for form sales. Cheques will not be accepted for the payment of forms sales.

Invoicing

All invoices issued by the CRRA must be paid within 30 days of the invoice issue date. Failure to do so may cause the invoice to be canceled and any items in the invoice will be released and future invoicing may not be available.

Invoices will not be provided if the course, event or sponsorship is within 30 days of the request.

The following will not be invoiced:

• Membership
• Seminars & Luncheon
• Form Sales

Refunds

Membership
All memberships are subject to approval by the CRRA.

A person who submits an application for membership that is not approved will be advised and no reason will be provided. If a membership fee was provided to the CRRA it will be returned in full.

If a member withdraws from membership during the membership year, no refund of the membership fee will be made.

If a member is suspended, or has their membership terminated pursuant to the CRRA's bylaws, no refund of the membership fee will be made.

Luncheons and Seminars
A person who has registered and paid to attend a luncheon or seminar hosted by the CRRA may cancel and receive a full refund, if the cancellation is made two weeks or more prior to the date of the luncheon or seminar.

If a person registered for a luncheon and seminar but is unable to attend and advises the CRRA of this more than one week out from the event, they may defer the registration to a later luncheon and seminar within the same calendar year.

No refunds will be made less than two weeks prior to the date of the luncheon or seminar.

No refund will be made to any person who has registered and paid and who fails to attend the luncheon.

A member who has registered, but who has not paid, and who fails to attend the luncheon shall be invoiced for the price of the luncheon, where the CRRA actually incurs a cost as a result of the member's failing to pay and attend.

In the event a luncheon or seminar is cancelled, the Association will refund all registration fees that have been paid.

Courses
A person who has registered and paid to attend a course and who subsequently cancels and withdraws from the course shall be subject to a cancellation fee, which shall be applied as follows:

• Cancellation 30 days or more before the course shall result in a full refund minus a 10% Administration fee.
• Cancellation less than 30 days before the course shall result in no refund being made.
• The registration may be deferred to the following course in the same calendar year if the request is made 30 days before the course start date.

A person who has registered and paid to attend a course and who subsequently cancels and withdraws from the course may arrange for another person to attend the course in their place. The name and contact information of the replacement person must be provided to the Association. No refund will be provided.

Any person who has registered and paid and who fails to attend a course shall not be entitled to any form of refund.

No refund will be made once a course has commenced.

In the event a course is cancelled, the Association will refund all registration fees that have been paid.

Trade Show
A person or company whose exhibitor application form has been approved and who has paid the exhibitor fee and who subsequently cancels and withdraws as an exhibitor in the trade show shall be subject to a cancellation fee, which shall be applied as follows:

• Cancellation 60 days or more before the trade show shall result in a full refund minus a 10% Administration fee.
• Cancellation 30 to 60 days before the trade show shall result in a 50% refund.
• Cancellation less than 30 days before the trade show shall result in no refund being made.

No refund will be made to any exhibitor who fails to show up and occupy their booth.

In the event the trade show is cancelled, the CRRA will refund all registration fees that have been paid.

Golf Tournament
A person who has registered and paid to golf in the Association's golf tournament and who subsequently cancels and withdraws from attending and golfing in the golf tournament shall be subject to a cancellation fee, which shall be applied as follows:

• Cancellation 60 days or more before the golf tournament shall result in a full refund minus a 10% Administration fee.
• Cancellation 30 to 60 days before the golf tournament shall result in a 50% refund.
• Cancellation less than 30 days before the golf tournament shall result in no refund being made.

A person who has registered and paid and who subsequently cancels and withdraws from attending and golfing in the golf tournament may arrange for another person to attend and golf in their place. The name and contact information of the replacement golfer must be provided to the Association. No refund will be provided.

A person who has registered and paid and who fails to attend the golf tournament shall not be entitled to any form of refund.

Any person who has registered and has been invoiced, but who has not paid, and who fails to attend the golf tournament shall be required to pay the invoiced amount.

In the event the golf tournament is cancelled, the Association will refund all registration fees that have been paid.

Awards Ceremony
A person who has registered and paid to attend the awards ceremony and who subsequently cancels and withdraws from attending the awards ceremony shall be subject to a cancellation fee, which shall be applied as follows:

• Cancellation 30 days or more before the awards ceremony shall result in a full refund minus a 10% Administration fee.
• Cancellation 15- 30 days before the awards ceremony shall result in a 50% refund.
• Cancellation less than 15 days before the awards ceremony shall result in no refund being made.

A person who has registered and paid and who subsequently cancels and withdraws from attending the awards ceremony may arrange for another person to attend in their place. The name and contact information of the replacement person must be provided to the Association. No refund will be provided.

Any person who has registered and paid and who fails to attend the awards ceremony shall not be entitled to any form of refund.

A member who has registered and has been invoiced, but who has not paid, and who fails to attend the awards evening shall be required to pay the invoiced amount.

In the event the awards ceremony is cancelled, the Association will refund all registration fees that have been paid.