CRRA 2026 Annual Awards Nominations

Nomination Deadline: Friday, April 17, 2026

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Step 1 of 20

Nomination Category*

Building of the Year

New Building of the Year

Building Renovation Award

Outstanding Tenant Experience Award

Property Manager of the Year

Resident Manager of the Year

Maintenance Person of the Year

Small Landlord of the Year

Large Landlord of the Year

Social Housing Provider of the Year

Service Member of the Year

Housing Employer of the Year

Service Employer of the Year

Marketing Excellence

Community Service Award

Industry Leadership Award

The CRRA Industry Leadership Award recognizes an individual who has demonstrated exceptional leadership, influence, and long-term contribution to the residential rental housing industry. This award honours individuals whose work has strengthened the professionalism, reputation, and advancement of the rental housing sector through leadership, advocacy, innovation, mentorship, or sustained service to the industry. As a Board-selected recognition, this award is intended to celebrate distinguished contribution and lasting impact rather than direct competition through an open nomination process.

Eligibility

This award is selected by the CRRA Board of Directors.
This award is not open for public nomination

The CRRA Building of the Year Award recognizes a residential rental property owned or managed by a CRRA member that demonstrates exceptional performance in property management, tenant experience, building design, and operational excellence. This award honours a property that consistently delivers a high-quality living environment while maintaining strong operational standards and contributing positively to the surrounding community. The winning property should reflect pride of ownership, consistent investment in building quality, and a clear commitment to providing tenants with a safe, attractive, and well-managed place to live.

Eligibility

Property must be owned or managed by a current CRRA Owner/Manager, Property Management Member, or Not For Profit Member.
Property must be an operating residential rental property.
Supporting documentation such as photos, testimonials, or performance indicators is encouraged.

The CRRA Community Service Award recognizes an individual, company, or organization that has made a meaningful contribution to the community through housing-related initiatives, volunteerism, charitable activity, or neighbourhood support. This award honours those who go beyond their core role to make a positive difference in the lives of others and in the communities where they operate. The winning nominee should demonstrate a clear commitment to service, measurable impact where possible, and leadership in supporting community wellbeing.

Eligibility

Nominee must be associated with a current CRRA member organization.
Community service activities should be relevant to housing, tenants, neighbourhoods, or broader community wellbeing.

The CRRA Large Landlord of the Year Award recognizes a CRRA housing provider who owns and/or manages 51 or more residential rental units and demonstrates excellence in operational systems, leadership, tenant service, and portfolio management at scale. This award honours organizations or leaders who combine strong business discipline with high-quality housing standards and a clear commitment to professional management. The winning nominee should show how larger-scale housing operations can still deliver consistency, accountability, and a strong tenant offering.

Eligibility

Nominee must be a current CRRA Owner/Manager Member, Property Manager, or Not For Profit Member.
Nominee must own and/or manage 51 or more residential rental units.

The CRRA Maintenance Person of the Year Award recognizes an individual who demonstrates outstanding technical skill, reliability, and commitment to maintaining safe, functional, and high-quality residential rental housing. This award honours maintenance professionals whose work has a direct and meaningful impact on building performance and tenant experience. The winning nominee should demonstrate technical expertise, responsiveness, professionalism, and a strong commitment to safety and quality workmanship.

Eligibility

Nominee must be employed by a current CRRA Owner/Manager, Property Management Member, or Not For Profit Member.
Nominee must have direct responsibility for maintenance or repair functions within residential rental housing.

The CRRA Marketing Excellence Award recognizes an outstanding marketing campaign, program, or initiative that effectively promotes a rental housing community, housing provider, or industry-related service. This award honours organizations that combine strong strategy, creativity, execution, and measurable impact to communicate value and strengthen market presence. The winning nominee should demonstrate that its marketing efforts were purposeful, well-executed, and clearly connected to strong business or brand outcomes.

Eligibility

Nominee must be associated with a current CRRA member organization.
The marketing initiative should be connected to residential rental housing, housing services, or industry engagement.

The CRRA New Building of the Year Award recognizes a recently completed residential rental property that demonstrates excellence in design, construction quality, operational readiness, and tenant experience. This award celebrates projects that raise the standard of purpose-built rental housing in Calgary and make a meaningful contribution to the city's rental supply. The winning property should demonstrate that it is not only visually strong and thoughtfully designed, but also positioned for long-term success through sound management, quality construction, and a strong tenant offering.

Eligibility

Property must be owned or managed by a current CRRA Owner/Manager, Property Management Member, or Not For Profit Member.
Building should have been completed within approximately the past three years.
Property must be actively leasing to tenants.
Supporting documentation such as photos, leasing information, or performance indicators is encouraged.

The CRRA Outstanding Tenant Experience Award recognizes a property, team, or housing provider that consistently delivers an exceptional experience for tenants through high-quality service, communication, and tenant-focused initiatives. This award honours those who go beyond basic property management to create a positive, well-supported, and responsive living environment. The winning nominee should demonstrate a clear commitment to tenant satisfaction and to building a rental experience that is professional, welcoming, and community-minded.

Eligibility

Nominee must be associated with a current CRRA Owner/Manager, Property Management Member or Not For Profit Member.
Nominee must demonstrate a direct role in delivering or overseeing tenant experience.

The CRRA Property Manager of the Year Award recognizes an outstanding property management professional who demonstrates exceptional leadership, professionalism, and commitment to providing high-quality rental housing. This award honours individuals who consistently maintain strong operational standards, support their teams, and provide an exceptional experience for tenants while managing the complex responsibilities of residential rental housing. Recipients of this award demonstrate a strong understanding of property operations, tenant relations, regulatory compliance, and team leadership while contributing positively to the professionalism of the rental housing industry.

Eligibility

Nominee must be employed by a current CRRA Owner/Manager, Property Management Member, or Not For Profit Member.
Nominee must have direct responsibility for residential rental property operations.
Nominee must demonstrate professional conduct and leadership within their organization.

The CRRA Resident Manager of the Year Award recognizes an on-site manager who demonstrates exceptional day-to-day building management, strong tenant service, and a visible commitment to maintaining a safe, welcoming, and well-run property. This award honours individuals who often serve as the face of the building and play a critical role in tenant satisfaction, communication, and operational consistency. The winning nominee should demonstrate reliability, professionalism, and the ability to create a positive living environment for tenants while supporting strong building operations.

Eligibility

Nominee must be employed by a current CRRA Owner/Manager, Property Management Member, or Not For Profit Member.
Nominee must have direct on-site responsibility for a residential rental property.

The CRRA Service Employer of the Year Award recognizes a service member organization that demonstrates excellence as an employer through leadership, workplace culture, staff development, and employee engagement. This award honours service sector businesses that understand that strong client outcomes depend on strong internal teams and healthy organizational culture. The winning nominee should demonstrate that it has built an environment where employees are supported, valued, and positioned for long-term success.

Eligibility

Nominee must be a current CRRA Service Member.
Nominee must employ staff supporting the residential rental housing industry.

The CRRA Service Member of the Year Award recognizes a current CRRA Service Member that provides exceptional products, services, expertise, and support to the residential rental housing industry. This award honours service members who distinguish themselves through quality, reliability, innovation, and a strong commitment to helping housing providers succeed. The winning nominee should demonstrate not only strong service delivery, but also a meaningful contribution to the professionalism and strength of the CRRA community.

Eligibility

Nominee must be a current CRRA Service Member.

The CRRA Small Landlord of the Year Award recognizes a CRRA housing provider who owns and/or manages 50 residential rental units or fewer and demonstrates excellence in hands-on property management, tenant relations, and professionalism. This award honours landlords who often work closely and directly with their properties and tenants, and who distinguish themselves through responsiveness, pride of ownership, and strong personal accountability. The winning nominee should show that a smaller portfolio can still deliver exceptional housing standards and a high-quality tenant experience.

Eligibility

Nominee must be a current CRRA Owner/Manager Member.
Nominee must own and/or manage 50 residential rental units or fewer.

The CRRA Social Housing Provider of the Year Award recognizes an organization that delivers outstanding affordable, supportive, or social housing and demonstrates a strong commitment to improving housing outcomes for vulnerable populations. This award honours providers that combine sound property management with meaningful tenant support, community partnerships, and mission-driven leadership. The winning nominee should demonstrate both operational strength and a clear social impact within the communities they serve.

Eligibility

Nominee must operate affordable, supportive, or social housing.
Nominee should demonstrate a clear mission or mandate connected to housing outcomes for vulnerable populations.

The CRRA Building Renovation Award recognizes a residential rental property that has undergone a significant renovation resulting in meaningful improvement to the building's quality, functionality, and tenant experience. This award honours projects that demonstrate strong before-and-after transformation, thoughtful reinvestment, and a clear commitment to extending the life and quality of rental housing assets. The winning renovation should show how strategic upgrades can improve both the performance of the property and the experience of tenants.

Eligibility

Property must be owned or managed by a current CRRA Owner/Manager, Property Management Member or Not For Profit Member.
Renovation should have been completed within the past five years.
Before-and-after photos or other documentation of the transformation are strongly encouraged.

The CRRA Housing Employer of the Year Award recognizes a housing provider organization that demonstrates excellence as an employer through workplace culture, staff development, leadership, and employee engagement. This award honours organizations that understand that strong housing outcomes are supported by strong teams, and that invest in creating a professional, supportive, and rewarding work environment. The winning nominee should demonstrate a clear commitment to people, culture, and long-term workforce success within the housing sector.

Eligibility

Nominee must be a current CRRA Owner/Manager, Property Management Member, or Not For Profit Member.
Nominee must employ staff within the residential rental housing sector.

Nominee Information

Campaign / Initiative Name*

Property Name*

Nominee Name:*

Employer / Company*

Ownership / Management Company*

Nominee / Team Name*

Organization / Property*

Organization / Affiliation*

Company / Portfolio Name:*

Employer / Property:*

Organization Name*

Service Member Company*

Housing Provider*

Position / Role (if applicable)

Number of Units (if applicable)

Contact Email*

Contact Phone*

Nominator Information

Nominator Name*

Organization*

Email*

Phone*

Executive Summary*

Provide a brief overview explaining why the nominee deserves this award and what distinguishes them within the residential rental industry (maximum 200 words).

Key Achievements Snapshot*

Please summarize the nominee's most significant achievements related to this award category (3-5 bullet points).

Industry Leadership Award

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Industry Leadership (Weight: 25%)*

Measures the nominee's leadership influence within the residential rental housing sector. Strong submissions typically demonstrate: • Leadership roles within organizations or industry initiatives • Visible influence on professional standards or practice • Recognition as a respected industry leader

Contribution to the Industry (Weight: 25%)*

Evaluates the nominee's measurable contribution to strengthening the rental housing sector. Strong submissions typically demonstrate: • Programs, initiatives, or improvements that benefited the industry • Long-term service to the sector • Evidence of meaningful contribution over time

Advocacy & Industry Advancement (Weight: 20%)*

Assesses the nominee's role in advancing awareness, policy, education, or professionalism within rental housing. Strong submissions typically demonstrate: • Advocacy for responsible housing policy • Promotion of education and professionalism • Support for industry advancement or awareness

Mentorship & Professional Development (Weight: 15%)*

Measures the nominee's role in developing others within the industry. Strong submissions typically demonstrate: • Mentoring emerging professionals • Sharing expertise through speaking or coaching • Support for professional growth within the sector

Long-Term Impact (Weight: 15%)*

Evaluates the lasting significance of the nominee's contribution to the industry. Strong submissions typically demonstrate: • Sustained influence over many years • Lasting improvements to standards or practice • A legacy of contribution recognized by peers

Large Landlord of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Operational Systems & Portfolio Management (Weight: 25%)*

Evaluates the strength of the systems, processes, and structure used to manage a larger portfolio. Strong submissions typically demonstrate: • Standardized operational procedures • Clear management systems • Strong portfolio-level performance indicators

Tenant Service Standards (Weight: 25%)*

Measures the nominee's ability to maintain consistent and professional tenant service across multiple properties. Strong submissions typically demonstrate: • Consistent service expectations • Responsive communication practices • Evidence of tenant satisfaction or retention across the portfolio

Leadership & Organizational Capacity (Weight: 20%)*

Assesses the strength of the nominee's leadership, staffing, and organizational practices. Strong submissions typically demonstrate: • Clear leadership structure • Support for staff development • Strong internal accountability and performance culture

Governance, Compliance & Risk Management (Weight: 15%)*

Evaluates how effectively the nominee manages compliance, policy, and operational risk. Strong submissions typically demonstrate: • Strong compliance systems • Documented policies and procedures • Attention to risk management and operational discipline

Industry Leadership & Community Impact (Weight: 15%)*

Measures the nominee's contribution to the broader rental housing sector and community. Strong submissions typically demonstrate: • Engagement in CRRA or industry initiatives • Leadership within the housing community • Programs or practices that positively influence the sector

Maintenance Person of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Technical Expertise (Weight: 25%)*

Evaluates the nominee's maintenance knowledge, workmanship, and ability to perform repairs effectively. Strong submissions typically demonstrate: • Accurate diagnosis of building or unit issues • High-quality repairs and maintenance work • Strong technical knowledge across common systems

Responsiveness & Reliability (Weight: 25%)*

Measures the nominee's ability to respond to issues promptly and follow through consistently. Strong submissions typically demonstrate: • Prompt response to maintenance requests • Reliable follow-up and completion of work • Strong reputation for dependability

Safety & Compliance (Weight: 20%)*

Assesses the nominee's adherence to safe work practices and building compliance requirements. Strong submissions typically demonstrate: • Safe work habits • Attention to code and compliance requirements • Awareness of risk and prevention

Problem Solving & Preventative Thinking (Weight: 15%)*

Evaluates the nominee's ability to resolve challenges efficiently and think ahead to prevent future issues. Strong submissions typically demonstrate: • Creative solutions to recurring problems • Preventative maintenance practices • Ability to troubleshoot effectively

Professionalism & Tenant Interaction (Weight: 15%)*

Measures the nominee's professionalism, conduct, and interaction with tenants and colleagues. Strong submissions typically demonstrate: • Respectful tenant interactions • Strong work ethic • Professional communication and attitude

Marketing Excellence

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Campaign Strategy (Weight: 25%)*

Evaluates the clarity and strength of the overall marketing strategy behind the initiative. Strong submissions typically demonstrate: • Clear objectives and target audience • Strong alignment between message and strategy • A thoughtful and well-planned campaign approach

Creativity & Brand Storytelling (Weight: 25%)*

Measures the originality and effectiveness of the creative approach and messaging. Strong submissions typically demonstrate: • Distinctive campaign concept • Strong visual or written storytelling • Messaging that clearly communicates value

Execution Across Channels (Weight: 20%)*

Assesses how effectively the campaign was delivered through chosen platforms or channels. Strong submissions typically demonstrate: • Strong use of digital, print, social, or other media • Consistency across channels • Professional execution of campaign assets

Measurable Results (Weight: 15%)*

Evaluates the outcomes achieved by the campaign or initiative. Strong submissions typically demonstrate: • Evidence of lead generation, engagement, or awareness • Campaign metrics or performance indicators • Demonstrated business or marketing outcomes

Brand & Market Impact (Weight: 15%)*

Measures the extent to which the campaign strengthened brand visibility, positioning, or market presence. Strong submissions typically demonstrate: • Improved brand recognition • Positive audience response • Clear contribution to market presence or reputation

New Building of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Architectural & Design Excellence (Weight: 25%)*

Assesses the quality of the building's design, layout, aesthetics, and overall planning. Strong submissions typically demonstrate: • Thoughtful unit and common area design • Strong curb appeal and architectural identity • Quality finishes, amenities, and tenant-focused features

Construction Quality & Readiness (Weight: 25%)*

Evaluates the quality of construction and the building's readiness to operate successfully as rental housing. Strong submissions typically demonstrate: • High construction standards • Durable building systems and materials • Smooth transition from completion to occupancy

Tenant Experience (Weight: 20%)*

Measures the quality of the living environment and the tenant offering provided by the building. Strong submissions typically demonstrate: • Amenities that support tenant comfort and convenience • Responsive early-stage service standards • Positive tenant feedback or leasing response

Innovation & Modern Features (Weight: 15%)*

Assesses the building's use of modern technology, design innovation, or distinctive features. Strong submissions typically demonstrate: • Smart building or in-suite technology • Innovative amenity concepts • Modern design elements that differentiate the property

Contribution to Calgary's Rental Market (Weight: 15%)*

Evaluates how the project contributes to the quality and competitiveness of Calgary's rental housing supply. Strong submissions typically demonstrate: • Adds meaningful new rental inventory • Provides a strong rental alternative in the market • Supports housing choice and quality in the community

Outstanding Tenant Experience Award

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Tenant Service Excellence (Weight: 25%)*

Measures the quality, consistency, and responsiveness of service delivered to tenants. Strong submissions typically demonstrate: • Prompt response to tenant questions or concerns • Professional and respectful service standards • Evidence that tenants feel supported and valued

Communication & Transparency (Weight: 25%)*

Evaluates how clearly and consistently information is communicated to tenants. Strong submissions typically demonstrate: • Clear policies and expectations • Regular updates and proactive communication • Transparent handling of issues and changes

Tenant Satisfaction & Retention (Weight: 20%)*

Assesses the extent to which the nominee creates a positive experience that supports tenant loyalty and satisfaction. Strong submissions typically demonstrate: • Positive tenant feedback or testimonials • Strong tenant retention or renewal indicators • Evidence of trust and satisfaction among tenants

Community Building & Engagement (Weight: 15%)*

Measures efforts to create a positive sense of belonging and connection among tenants. Strong submissions typically demonstrate: • Tenant events or engagement programs • Community-building initiatives • Efforts that strengthen tenant relationships or wellbeing

Innovation in Tenant Experience (Weight: 15%)*

Evaluates creative approaches that improve convenience, comfort, service, or communication for tenants. Strong submissions typically demonstrate: • Technology that improves the tenant journey • Unique support programs or service enhancements • Creative initiatives that differentiate the tenant experience

Property Manager of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Operational Leadership (Weight: 25%)*

Evaluates the nominee's ability to effectively oversee property operations and maintain high operational standards. Strong submissions typically demonstrate: • Effective coordination of leasing, maintenance, and tenant service functions • Strong operational performance of managed properties • Clear leadership in daily property operations

Tenant Service Excellence (Weight: 25%)*

Measures the nominee's ability to maintain positive tenant relationships and deliver high-quality service. Strong submissions typically demonstrate: • Professional communication with tenants • Effective resolution of tenant concerns • Positive tenant feedback or testimonials

Team Leadership & Development (Weight: 20%)*

Assesses the nominee's ability to lead and support on-site staff and property teams. Strong submissions typically demonstrate: • Mentorship of staff • Clear team leadership • Support for professional development

Regulatory Knowledge & Compliance (Weight: 15%)*

Evaluates the nominee's knowledge and application of regulatory requirements and best practices. Strong submissions typically demonstrate: • Strong understanding of the Residential Tenancies Act • Consistent compliance with housing regulations • Implementation of fair and transparent policies

Professional Contribution to the Industry (Weight: 15%)*

Measures the nominee's engagement with the rental housing community and broader profession. Strong submissions typically demonstrate: • Participation in CRRA programs or events • Mentorship or knowledge sharing • Contributions to advancing professional standards

Resident Manager of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Day-to-Day Property Management (Weight: 25%)*

Evaluates the nominee's ability to manage the daily operation of the property effectively and consistently. Strong submissions typically demonstrate: • Well organized building operations • Strong oversight of building needs • Reliable execution of daily responsibilities

Tenant Relationships & Service (Weight: 25%)*

Measures the nominee's ability to build trust with tenants and provide responsive, high-quality service. Strong submissions typically demonstrate: • Approachable and respectful tenant interactions • Positive tenant feedback • Professional handling of tenant concerns

Communication & Problem Resolution (Weight: 20%)*

Assesses the nominee's communication practices and ability to address issues in a timely and practical way. Strong submissions typically demonstrate: • Clear communication with tenants and staff • Prompt issue resolution • Ability to handle challenging situations calmly and effectively

Property Care & Standards (Weight: 15%)*

Evaluates the nominee's contribution to maintaining a clean, safe, and well-presented property. Strong submissions typically demonstrate: • Consistent attention to property condition • Strong coordination of maintenance or service needs • High standards for cleanliness and presentation

Community Building & Tenant Wellbeing (Weight: 15%)*

Measures efforts to create a positive, respectful, and supportive building environment. Strong submissions typically demonstrate: • Initiatives that foster a sense of community • Support for tenant wellbeing • Evidence that the building feels welcoming and well cared for

Service Employer of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Workplace Culture (Weight: 25%)*

Evaluates the quality of the work environment and internal culture of the organization. Strong submissions typically demonstrate: • Respectful and positive workplace environment • Strong employee engagement • Clear evidence of team culture and morale

Employee Development (Weight: 25%)*

Measures the organization's investment in training, mentorship, and employee growth. Strong submissions typically demonstrate: • Professional development opportunities • Support for career growth • Mentorship or internal development programs

Leadership & Management Practices (Weight: 20%)*

Assesses the quality of leadership and the organization's approach to managing people. Strong submissions typically demonstrate: • Supportive and effective leadership • Clear communication and expectations • Values-driven management practices

Employee Satisfaction & Retention (Weight: 15%)*

Evaluates how well the organization supports and retains its employees. Strong submissions typically demonstrate: • Positive employee feedback • Retention and engagement • Recognition of employee contributions

Reputation & Professional Standing (Weight: 15%)*

Measures the organization's reputation as an employer within the service community and industry. Strong submissions typically demonstrate: • Strong employer reputation • Positive external perception • Evidence of professionalism and organizational stability

Service Member of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Service Quality (Weight: 25%)*

Evaluates the overall quality, consistency, and reliability of the products or services delivered. Strong submissions typically demonstrate: • Strong client satisfaction • Reliable delivery of services • Professional expertise and quality standards

Industry Support (Weight: 25%)*

Measures the nominee's value to housing providers and property management professionals. Strong submissions typically demonstrate: • Responsive support to clients • Understanding of industry needs • Helpful guidance or education for clients

Innovation (Weight: 20%)*

Assesses whether the nominee has introduced improved solutions, services, or tools to the market. Strong submissions typically demonstrate: • New or improved offerings • Creative problem solving • Technology adoption or service enhancement

Professionalism & Integrity (Weight: 15%)*

Evaluates how the nominee conducts itself within the industry and with clients. Strong submissions typically demonstrate: • Ethical conduct • Professional reputation • Trusted relationships within the sector

Contribution to the CRRA Community (Weight: 15%)*

Measures the nominee's engagement with CRRA members, events, and programs. Strong submissions typically demonstrate: • Participation in CRRA initiatives • Support of members or events • Visible contribution to the association community

Small Landlord of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Hands-On Management (Weight: 25%)*

Evaluates the nominee's direct involvement and personal accountability in managing their properties. Strong submissions typically demonstrate: • Direct oversight of operations • Strong personal involvement in tenant or property matters • Evidence of active and engaged management

Tenant Relationships (Weight: 25%)*

Measures the strength of the nominee's tenant service and relationship-based management approach. Strong submissions typically demonstrate: • Positive tenant feedback • High responsiveness • Strong trust and retention among tenants

Property Care & Standards (Weight: 20%)*

Assesses the quality of upkeep, maintenance, and overall property presentation. Strong submissions typically demonstrate: • Well maintained units and common areas • Pride of ownership • Consistent attention to property condition

Professionalism & Compliance (Weight: 15%)*

Evaluates the nominee's commitment to operating professionally and responsibly. Strong submissions typically demonstrate: • Use of compliant documentation and processes • Knowledge of landlord obligations • Fair and professional tenant practices

Community & Neighbourhood Impact (Weight: 15%)*

Measures whether the nominee contributes positively to the surrounding community through responsible housing management. Strong submissions typically demonstrate: • Responsible property stewardship • Positive neighbourhood presence • Commitment to being a constructive housing provider

Social Housing Provider of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Housing Impact (Weight: 25%)*

Evaluates the extent to which the nominee provides meaningful, high-quality housing solutions for those in need. Strong submissions typically demonstrate: • Delivery of affordable or supportive housing • Meaningful contribution to housing access • Evidence of strong outcomes for tenants or communities

Tenant Support Services (Weight: 25%)*

Measures the strength of the wraparound supports or services provided to tenants where applicable. Strong submissions typically demonstrate: • Programs that support tenant stability • Access to community, social, or wellbeing supports • Evidence of tenant care beyond the physical housing asset

Operational Excellence (Weight: 20%)*

Assesses the quality of the nominee's property management, maintenance, and housing operations. Strong submissions typically demonstrate: • Well managed properties • Safe and functional housing standards • Strong operational discipline

Partnerships & Collaboration (Weight: 15%)*

Evaluates the nominee's ability to work effectively with agencies, governments, and community organizations. Strong submissions typically demonstrate: • Strong community or agency partnerships • Collaborative initiatives • Leveraging partnerships to improve tenant outcomes

Innovation & Leadership in Social Housing (Weight: 15%)*

Measures the nominee's contribution to advancing best practices or new approaches in social housing. Strong submissions typically demonstrate: • Creative housing models or programs • Leadership in sector improvement • Innovative responses to housing challenges

Building Renovation Award

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Renovation Impact (Weight: 25%)*

Measures the extent and significance of the improvement achieved through the renovation. Strong submissions typically demonstrate: • Clear before-and-after transformation • Meaningful improvements to building quality • Demonstrated enhancement of functionality or appeal

Design & Modernization (Weight: 25%)*

Assesses the quality of design choices and the extent to which the renovation modernized the property. Strong submissions typically demonstrate: • Updated finishes and improved visual appeal • Thoughtful modernization of units or common areas • Design decisions that improve livability

Tenant Experience Improvements (Weight: 20%)*

Evaluates how the renovation improved living conditions, comfort, safety, or convenience for tenants. Strong submissions typically demonstrate: • Enhanced amenities or common areas • Improved comfort and quality of life • Positive tenant feedback on the upgrades

Operational & Building System Improvements (Weight: 15%)*

Measures the extent to which the renovation strengthened the building's long-term operational performance. Strong submissions typically demonstrate: • Upgraded building systems • Reduced maintenance or repair demands • Improved operational efficiency or reliability

Long-Term Asset Value & Sustainability (Weight: 15%)*

Assesses whether the renovation strengthened the long-term value, performance, and sustainability of the property. Strong submissions typically demonstrate: • Improved long-term viability of the asset • Sustainable upgrades or efficiency gains • Evidence of stronger marketability or tenant demand

Housing Employer of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Workplace Culture (Weight: 25%)*

Evaluates the quality of the work environment and the organization's culture. Strong submissions typically demonstrate: • Positive and respectful workplace environment • Strong employee engagement • Evidence of a healthy and supportive culture

Employee Development (Weight: 25%)*

Measures the extent to which the organization supports staff growth and learning. Strong submissions typically demonstrate: • Training and development opportunities • Career progression support • Mentorship or coaching for employees

Leadership Practices (Weight: 20%)*

Assesses the effectiveness and quality of the organization's leadership approach. Strong submissions typically demonstrate: • Strong leadership communication • Supportive management practices • Clear values and direction from leadership

Retention & Employee Experience (Weight: 15%)*

Evaluates the organization's ability to retain and support employees over time. Strong submissions typically demonstrate: • Strong employee retention • Positive employee feedback • Programs that support satisfaction and wellbeing

Industry Reputation as an Employer (Weight: 15%)*

Measures the organization's standing as a respected and desirable employer in the housing sector. Strong submissions typically demonstrate: • Positive employer reputation • Recognition by employees or peers • Demonstrated commitment to professionalism as an employer

Building of the Year

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Operational Excellence (Weight: 25%)*

Measures the effectiveness of property management practices, maintenance standards, and operational systems. Strong submissions typically demonstrate: • Consistent maintenance and preventative programs • Strong operational oversight and property standards • Evidence of efficient building operations

Tenant Experience (Weight: 25%)*

Design & Property Quality (Weight: 20%)*

Assesses the physical quality, design, and aesthetic appeal of the building. Strong submissions typically demonstrate: • Strong curb appeal and building presentation • Quality common areas and amenities • Attention to building upgrades and improvements

Sustainability & Efficiency (Weight: 15%)*

Evaluates environmentally responsible initiatives within the property. Strong submissions typically demonstrate: • Energy or water efficiency initiatives • Waste reduction programs • Sustainable building improvements

Innovation & Community Impact (Weight: 15%)*

Measures unique initiatives that enhance tenant living or community engagement. Strong submissions typically demonstrate: • Innovative amenities or building features • Community engagement initiatives • Programs enhancing tenant life

Community Service Award

Please provide responses for each of the following evaluation criteria. Strong nominations include specific examples, outcomes, testimonials, or measurable indicators where available.

Commitment to Community Service (Weight: 25%)*

Evaluates the nominee's demonstrated commitment to serving the community beyond normal business activities. Strong submissions typically demonstrate: • Sustained community involvement • Volunteerism or charitable leadership • Clear evidence of service-minded activity

Impact & Outcomes (Weight: 25%)*

Measures the extent to which the nominee's efforts have created positive outcomes. Strong submissions typically demonstrate: • Demonstrated community benefit • Positive stories or testimonials • Evidence of measurable or visible results

Leadership & Initiative (Weight: 20%)*

Assesses whether the nominee has taken a leadership role in community efforts or developed meaningful initiatives. Strong submissions typically demonstrate: • Leadership in organizing or championing initiatives • Ability to mobilize others • Visible ownership of community efforts

Partnerships & Collaboration (Weight: 15%)*

Evaluates how effectively the nominee works with others to strengthen community impact. Strong submissions typically demonstrate: • Partnerships with local groups or agencies • Collaborative service initiatives • Shared efforts that increase impact

Long-Term Commitment (Weight: 15%)*

Measures whether the nominee demonstrates consistency and sustainability in community service efforts. Strong submissions typically demonstrate: • Ongoing rather than one-time commitment • Evidence of lasting involvement • A pattern of giving back over time

Supporting Documentation

Supporting documentation specific to this award may include: • Board background notes or nomination summary • Examples of industry leadership, advocacy, or service • Supporting letters or testimonials from respected peers • Evidence of mentorship, speaking, or long-term contribution • Recognition, awards, or milestones demonstrating industry impact

Supporting documentation specific to this award may include: • Photos of the property, including exterior, common areas, amenities, or suites • Tenant testimonials, survey results, or satisfaction indicators • Examples of property improvements, upgrades, or amenity investments • Evidence of sustainability initiatives or efficiency improvements • Examples of tenant programs or community engagement initiatives

Supporting documentation specific to this award may include: • Examples of community initiatives, volunteerism, or charitable activity • Testimonials, letters of support, or stories of impact • Examples of partnerships or collaborative community efforts • Media coverage, event materials, or photos where available • Any measurable outcomes or evidence of long-term commitment

Supporting documentation specific to this award may include: • Portfolio performance indicators or examples of operational systems • Examples of tenant service standards or tenant satisfaction • Leadership, staffing, or training examples • Examples of governance, compliance, or risk management practices • Examples of industry involvement or community impact

Supporting documentation specific to this award may include: • Examples of repairs, upgrades, or preventative maintenance work • Supervisor, team, or tenant testimonials • Examples of safety practices, compliance, or risk prevention • Examples showing responsiveness, reliability, or problem-solving • Photos, work summaries, or other evidence of maintenance excellence

Supporting documentation specific to this award may include: • Campaign creative, screenshots, brochures, ads, or social content • Campaign objectives and strategy summary • Performance metrics, analytics, or measurable outcomes • Examples of brand storytelling or execution across channels • Any testimonials, media, or evidence of market impact

Supporting documentation specific to this award may include: • Photos of the property, including exterior, common areas, suites, and amenities • Construction or completion information, occupancy or leasing updates • Tenant or leasing feedback where available • Examples of design features, technology, or amenity highlights • Materials showing the project's contribution to rental housing supply

Supporting documentation specific to this award may include: • Tenant testimonials, survey results, or retention indicators • Examples of tenant communications, engagement programs, or service initiatives • Examples of tenant events or community-building efforts • Evidence of service improvements or innovations • Any measurable outcomes tied to tenant satisfaction or experience

Supporting documentation specific to this award may include: • Tenant feedback, testimonials, or service examples • Examples of operational improvements or leadership initiatives • Team development or mentorship examples • Evidence of compliance knowledge, process improvements, or policy leadership • Examples of CRRA involvement or broader industry contribution

Supporting documentation specific to this award may include: • Tenant testimonials or examples of resident support • Examples of communication, issue resolution, or service standards • Building operation or property care examples • Evidence of community-building or tenant wellbeing initiatives • Supervisor or peer feedback where helpful

Supporting documentation specific to this award may include: • Examples of workplace culture and team engagement • Training, mentorship, or development program examples • Employee feedback, retention indicators, or recognition practices • Examples of management, leadership, or values-based practices • Materials or testimonials supporting employer reputation

Supporting documentation specific to this award may include: • Client testimonials, case studies, or service examples • Examples of industry support, training, or guidance • Examples of innovative products, services, or tools • Evidence of professionalism, relationships, or reputation • Examples of participation in CRRA events or community

Supporting documentation specific to this award may include: • Tenant testimonials or evidence of tenant relationships • Examples of direct involvement in property management • Photos or examples showing property standards or improvements • Examples of professional practices, policies, or compliance • Evidence of neighbourhood or community impact

Supporting documentation specific to this award may include: • Program summaries, case studies, or examples of housing impact • Tenant or partner testimonials where appropriate • Examples of support services or wraparound programming • Examples of partnerships or collaborative initiatives • Evidence of innovation, outcomes, or mission-driven leadership

Supporting documentation specific to this award may include: • Before-and-after photos clearly showing the renovation • Project summary, scope of work, or timeline • Examples of tenant experience improvements • Evidence of operational or building system upgrades • Information on sustainability upgrades, efficiencies, or long-term value creation

Supporting documentation specific to this award may include: • Examples of culture, employee engagement, or workplace initiatives • Training, development, or mentorship program examples • Employee retention information or staff feedback where available • Examples of leadership practices or organizational values • Recognition, testimonials, or evidence of employer reputation

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Finalists and award recipients may be publicly recognized by the Calgary Residential Rental Association (CRRA) through events, publications, website content, social media, or promotional materials.

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Accepted file types: pdf, jpg, png, Max. file size: 128 MB.

Declaration*

I confirm that the information provided in this nomination is accurate to the best of my knowledge.

CRRA Annual Awards Gala
Official Awards Nomination Guidelines

Important Notice

All nominations must follow the submission guidelines outlined below. Incomplete submissions or those that do not follow the stated requirements may be disqualified from the evaluation process.

Nominees and nominators will only be contacted if a submission is shortlisted or if additional clarification is required by the Awards Committee.

For categories involving physical properties or building operations, nominees may be required to participate in a site visit or virtual review as part of the evaluation process. Nominees should be prepared to accommodate scheduling requests from the Awards Committee if shortlisted.

1. Purpose of the Awards

The CRRA Annual Awards Gala recognizes and celebrates excellence among CRRA members and leaders in Alberta’s residential rental housing industry.

The awards celebrate leadership, innovation, service excellence, community impact, and operational success across multiple categories.

2. Eligibility Requirements

Nominee must be a current CRRA Member at the time of nomination.
If credential-specific, the nominee must hold the required designation or qualification.
Nominee must meet any category-specific thresholds (for example: building age, portfolio size, or operational metrics).
Only one category may be selected per nomination form.
Nominations must be submitted by the published deadline.

Self-nominations are welcome. CRRA encourages members to recognize their own organizations, teams, and achievements where they meet the award criteria.

3. Submission Requirements

All nominations must include:

A completed nomination form with all required fields.
Clear narrative responses aligned directly with the published category criteria.
Supporting documentation where applicable, such as:
- Photos
- Testimonials
- Operational data
- Case studies
- Before-and-after examples
All attachments must be clearly labeled and submitted in acceptable formats (PDF, JPG, PNG).

Incomplete submissions will not proceed to judging.

4. What Makes a Strong Nomination?

Successful nominations typically demonstrate:

Specific measurable outcomes supported by data where possible (for example: tenant satisfaction results, retention rates, operational improvements, renovation outcomes, cost savings, or community impact).
Clear alignment with the published award criteria.
Demonstrated impact and sustainability of the initiative or achievement.
Testimonials or third-party validation where appropriate.
Concise but comprehensive narrative responses that clearly describe the nominee’s achievements.

Where quantitative data is not available, nominees are encouraged to provide clear qualitative evidence or examples that demonstrate impact.

5. Tips for Preparing a Strong Nomination

To help the Awards Committee fully understand the nominee’s achievements, nominators are encouraged to:

Provide specific examples rather than general statements.
Highlight measurable results where possible (for example: tenant satisfaction improvements, occupancy rates, renovation outcomes, operational efficiencies, or community impact).
Clearly explain what makes the nominee stand out compared to others in the industry.
Include supporting documentation such as photos, testimonials, or case examples where relevant.
Focus responses on the published award criteria, ensuring each criterion is clearly addressed.

Strong nominations are typically clear, concise, and evidence-based, allowing the judging committee to easily understand the nominee’s accomplishments and impact.

6. Evaluation Process Overview

All nominations undergo a structured multi-stage review process:

Administrative Screening
CRRA staff review all submissions to confirm eligibility and completeness.

Category Committee Review
A review committee evaluates eligible nominations using a standardized scoring framework aligned with the published award criteria.

Shortlist Creation
The top three nominees in each category may be shortlisted based on committee scoring.

Committee Confirmation
The Awards Committee reviews final scoring results and confirms category winners.

Finalist Notification
Shortlisted nominees may be contacted for clarification, additional information, or potential site review if applicable. Winners are formally announced at the CRRA Annual Awards Gala.

7. Judging Criteria and Scoring

Each award category is evaluated using a standardized scoring framework aligned with the published award criteria.

Judges evaluate nominations based on how clearly the submission demonstrates excellence in the areas identified for that category.

Scoring may consider factors such as:

Demonstrated impact or results
Alignment with the category criteria
Innovation or leadership within the residential rental industry
Quality of supporting documentation or evidence provided

Nominations that provide clear examples, measurable outcomes, and supporting evidence will typically score more strongly.

Final scores are determined through independent evaluation by members of the Awards Committee.

8. Conflict of Interest Policy

Committee members must declare any real, perceived, or potential conflict of interest related to a nomination.

Examples of conflicts may include:

Employment or contractual relationships with the nominee
Direct financial interest in the nominee organization
Immediate family or close personal relationships
Direct involvement in preparing the nomination submission

Where a conflict exists:

The committee member must declare the conflict to the Awards Committee Chair or CRRA staff prior to evaluation.
The member must recuse themselves from scoring, discussion, and decision-making related to that nomination.
The member must not attempt to influence other reviewers regarding that nomination.

If a conflict results in insufficient reviewers for a category, CRRA may assign an alternate reviewer to ensure a fair and balanced evaluation process.

All declared conflicts will be documented for transparency within the Awards Committee process.

Committee members are expected to maintain confidentiality regarding all nomination materials and judging discussions.

9. Final Decisions

All judging decisions are final.

Scores, deliberations, and evaluation discussions remain confidential.

CRRA reserves the right to decline incomplete or non-compliant submissions.

CRRA also reserves the right not to present an award in any category if the judging committee determines that submissions do not meet the required standard of excellence.

CRRA 2026 Annual Awards Nominations

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Nominee Information

Nominator Information

Industry Leadership Award

Large Landlord of the Year

Maintenance Person of the Year

Marketing Excellence

New Building of the Year

Outstanding Tenant Experience Award

Property Manager of the Year

Resident Manager of the Year

Service Employer of the Year

Service Member of the Year

Small Landlord of the Year

Social Housing Provider of the Year

Building Renovation Award

Housing Employer of the Year

Building of the Year

Community Service Award

Supporting Documentation

CRRA Annual Awards Gala Official Awards Nomination Guidelines

Important Notice

1. Purpose of the Awards

2. Eligibility Requirements

3. Submission Requirements

4. What Makes a Strong Nomination?

5. Tips for Preparing a Strong Nomination

6. Evaluation Process Overview

7. Judging Criteria and Scoring

8. Conflict of Interest Policy

9. Final Decisions

CRRA Annual Awards Gala
Official Awards Nomination Guidelines